Mission Statement

Mission Statement

To improve the health, well-being and lives of those we care for.

The Grand Drive Surgery is a long established GP surgery that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

We undertake to:

  • Treat you with respect and courtesy at all times
  • Provide you with advice and treatment in a timely manner
  • Help you make decisions about your health by treating you with respect
  • Discuss available treatments and refer you on to other experts where necessary
  • Act as your advocate and guide through health care services
  • Maintain confidentiality in what we discuss and the records we keep on your behalf
  • Keep up to date with developments in health care by continuing to learn

In return we ask you to:

  • Keep your appointment and/or let us know as soon as possible if you can’t attend
  • Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
  • Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”
  • Let us know if you have any suggestions or cause for complaint as soon as possible
  • Let us know when we have done well