Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 1 working day.
- phone us on 020 8542 5555, Monday to Friday, 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday, 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
All medical requests are reviewed by a GP who will decide if you need an urgent assessment the same day.
A GP may call you to clarify the information you have provided. They may ask you to send photos if needed. You may need to come down to the surgery the same day if you are requesting an urgent appointment.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 2 weeks
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 1 working day.
- phone us on 020 8542 5555, Monday to Friday, 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday, 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
You may be advised to use one of the following services once our GPs have reviewed your information: Minor Eye Service, Pharmacy First Service and the Musculoskeletal Service.
Read more about managing your health online.
Community Pharmacy Consultation Service
Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns – you don’t need an appointment and you can be seen in a private consultation room.
Your local pharmacist can now supply medicines for seven conditions, if appropriate, without the need for a GP appointment or prescription. These conditions include;
- earache (for those aged between 1 and 17)
- impetigo
- infected insect bites
- shingles
- sinusitis
- sore throat
- urinary tract infections (UTIs) for women aged 16 to 64 years.
Find out more about the Community Pharmacy Consultation Service
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- fill in an online form
- reply CANCEL to your appointment reminder text message
- phone us on 020 8542 5555, Monday to Friday, 8am to 6:30pm
- visit the surgery and speak with a receptionist.
Extended access service
We offer a number of early morning and late evening commuter slots from 7:30am until 8:15pm. A mixture of face to face & telephone early morning appointments are available on Wednesdays, Thursdays & Fridays and the evening slots are every Thursday.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Find urgent and emergency care services
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond – please note the wait may be slightly longer in this case
- If you would prefer to consult with the doctor or nurse by phone or face-to-face
- If you need an interpreter
- If you have any other access or communication needs
Home visit
Home visits are for those patients who are bedbound and unable to leave their house.
For home visits requests, please contact us before 10am on on 020 8542 5555. This allows us to arrange urgent home visits around our clinics.
Home visits may be from a GP, practice paramedic or the Merton Home Visiting Service. Our team includes 3 experienced paramedics. They have experience from the ambulance service and are also trained to work in GP practices.
