We are very interested in your views of the service we are providing.
If there is something that we are doing well and you would like to tell us about it – or something that you think we could be doing better – speak to a receptionist or ask to see the Operations Manager.
If you would like to make a formal complaint, you can do this in writing or by speaking with the Operations Manager – in person, by telephone (020 8542 5555) or by email [email protected]. Ask at reception for more information about how to make a complaint or to pick up a complaint form. Please take note that it can take up to 3 weeks to get a response with regards to a complaint, as this needs to be investigated.
We want to provide the best possible service for all our patients. Please help us to do this.
All comments & complaints will be dealt with confidentially.
If you are not happy with the services regarding secondary care ( hopsital referrals/appointments / results ) please contact PALS on the following link
What is PALS (Patient Advice and Liaison Service)? – NHS
