Practice policy – how we can help you

  • We aim to promote good health and encourage prevention of disease
  • We offer facilities for ante-natal care, family planning, asthma, diabetic and heart clinics, advice and support for smokers trying to quit, and advice for travellers including travel vaccines. NB we do not provide cover for home births.
  • We will treat you with courtesy and respect.
  • We will maintain appropriate medical records, and respect your right of access to them.
  • Your doctor will discuss your condition with you and explain the reasons for any investigations, treatment or referral. (S)he will explain the main purpose of any drugs prescribed for you and will tell you about any significant common side effects.
  • We will review your repeat medication at least once a year; if you wish to discuss any aspect of this we will be please to do so.
  • Whenever possible we will give you at least 24 hours notice of any surgery or clinic cancellation.
  • We will try to see you as close to your appointment time as possible. We will always try to offer an explanation if your appointment is significantly delayed.