Publication Scheme

Class 1 – Who we are and what we do

How this information can be obtained:
Doctors & other staffing details, please click here
Contact details & opening hours please click here
Practice Leaflets available at Surgery

Cost: No Cost

Class 2 – What we spend and how we spend it

How this information can be obtained:
Not available

Cost: N/A

Class 3 – What our priorities are and how we are doing

How this information can be obtained:
Improved patient access by offering additional appointments for evenings and early mornings.
Prescription requests via email
Upgrade of premises including automated entrance doors, entry intercom, enhanced lighting & signage and frontage.
Emergency/on the day appointments now at end of surgery to improve waiting times for regular & emergency appointments
Appointment reminders via text message
Patient Self-Book in at Reception
Patient call system in waiting room
Practice Development Plan available on request at Practice

Cost: £5 per request

Class 4 – How we make decisions

How this information can be obtained:
Monthly Practice Meetings with GP Partners & Practice Manager
Monthly Clinical Meetings
Regular staff meetings & sharing of information
Regular Patient Feedback inc Patient surveys
Meeting minutes & patient feedback available on request at Practice

Cost: £5 per request

Class 5 – Our policies and procedures

How this information can be obtained:
All policies are available on request at Practice:
Policies and procedures about the employment of staff
Internal instructions to staff and policies relating to the delivery of services
Equality and diversity policy
Health and safety policy
Complaints procedures (including those covering requests for information and operating the publication scheme)
Records management policies (records retention, destruction and archive)
Data protection policies
Policies and procedures for handling requests for information
Patients’ charter

Cost: £5 per request

Class 6 – Lists and Registers

Not Applicable

Class 7 – The services we offer

How this information can be obtained:
Please click here to view the services available at the Practice
Website
Leaflets/information available at Practice

Cost: No cost